Does anyone else have trouble getting anything from the "Costumes on Demand" catolog. Every year I receive mine last and never can order anything that like.

Dear ammdancer
Sorry you have had any problem.
The Costumes On Demand catalog is extremely popular and orders start coming in the day the catalogs are received.
You should have yours by now since we have been getting orders for the last ten days.
Just remember, they are first come first served and they go very fast.
Sincerely,
Art Stone

yes indeed

Re: Pg. 18 A064, A065, and A066.

I initially placed an order on July 7th for one garment in each of the 3 colors (Full price/ 1 LC & 2 SA - I wanted all LC), then had to re-do the order on July 14th because of no availability in LC or SA in pink or blue. I settled for 3 lime costumes in LC at full price because according to customer service there was nothing in LC or AS in blue or pink.

Now, the website availability shows one blue in SA and one pink in LC. I would have gladly taken those along with the available lime LC so that I would have had one costume in each color. I would have altered the SA down to an LC. I spent a lot of time on the phone with customer service while they checked and re-checked their stock. I even asked them if they would make them for me since I was paying full price. No. So now a blue SA and a Pink LC are showing up as in stock on the sale site??? Pg. 18 A064 and A065.

Interesting how different companies behave re customer service. There is a company that sent me a costume for nothing just because I said I liked the pants and would love to have a pair to wear myself! Another company sent me a free costume because I couldn't fit one huge kid properly and they didn't have the fabric, so they sent me an extra costume to work with to make the costume larger. Customer Service speaks volumes. My orders with Art Stone are not huge but have been pretty consistent for decades. To top off the experience, the credit to me for the difference of ch/ad prices was not issued the way I asked it be. This all feels so unlike the people I know and love at Art Stone.

Do you have a regular customer service rep? That is key with Art Stone. many years back i had problems with them also. Now I speak with Francine every time I call and she takes care of all my orders and I have not had any problems in the last few years. I really suggest you get a regualr contact person.

Dear dance444
I am sorry that you are havng so many problems.
However, you must realize that Costumes on Demand is a live inventory. That means that it changes daily. Many costumes disappear from inventory because people buy them constantly. On the other hand, costumes get added to the inventory daily so that changes constantly also.
Even though sales have been going on since the beginning of July, there are still probably 30,000 costumes left but it does change every few hours. And most of those 30,000 will probably be gone by the end of September.
As for customer service, as one of the teachers said (thank you Chris), I suggest that when you speak to a representative that you like, get her extension number. That way you can get the same one each time. This is good, because when you call, she will know who you are and you do not have to start all over again with a new rep.
Most of our teachers are very happy with our customer representatives since we really do try to go out of our way wherever possible to help the dance teachers.
As for Costumes on Demand, we started that about five years ago and is one of our most popular catalogs. I hope that we will be able to help you in the future with less problems.
Sincerely,
Art Stone
P.S. You mention that you paid full price and we should have made a costume special for you even though we did not have it. Costumes on Demand is a closeout catalog selling costume at discounts of up to 70% so it would be impossible to make additional costumes.

What an absolute Gem Carol is ... She is as good as it gets.